Rental FAQs

All About Skis and Snowboards

Do I need wide skis to ski powder?

It depends. For most skiers we recommend that you just increase the waist width slightly to give you a little more float.

What are the recommended skis for women?

The recommended skis for women vary based on skiing style, skill level, and terrain preferences. we have you covered with the latest models from K2, Line and Amarda.

I need to switch my equipment

Standard Equipment – Your first exchange, whether from skis to a snowboard or vice versa, is free of charge. Any additional changes will incur a JPY 1,000 fee to cover the cost of waxing and tuning.

Height, Weight, & DOB

This information is critical in order for us to accurately set up the release point of the ski binding according to the manufacturers’ recommendations.

More FAQs

What are the different boot sizes and how will I know the right size for me?

Both ski and snowboard boot sizes are measured in centimetres (cms). Boot sizes range from 14.5cm up to 32.5cm. To estimate your size, place a ruler on the floor against a wall and stand with your back to the wall. Now stand on the ruler, with your heel against the wall, and measure how many cms long your foot is. Boot sizes are set on the half size, so if your foot measures 27cm your size is 27.5cm.

What are the different snowboard lengths you have?

We offer a wide range of snowboards to suit your needs, from the Kids LTR 80cm to the K2 Niseko Pleasures 160cm, and everything in between.

What about the delivery and pick-up of rentals?

You can pickup your equipment free of charge anytime after 3pm the afternoon before your rental is due to begin. All rental equipment must be returned to the store by 7pm on the final day of rental. If you want to make the most of the night skiing on your last day then you can return your equipment before 9am the following day.

For Pick Up and Drop Off requests, please call in advance and ask if the service is available.

What clothes should I wear?

You will need a ski jacket, ski pants, warm waterproof gloves, long socks (always above the boot), goggles, a warm beanie and/or helmet, and a neck warmer to be able to still breathe after getting some epic powder shots. Helmets, ski jackets and pants are available for rent at NBS. You need to bring your own goggles or purchase at the NBS retail store in Hakuba Gateway Hotel.

What about Lost/Damaged/Stolen equipment?

Lost, damaged, or stolen equipment must be paid for as per NBS’ Lost and Damaged Equipment Policy.

Please refer to the Terms & Conditions.